Policies and Procedures
Pet Behavior and Stress Policy
We strive to provide a relaxing environment for your pets. However, some pets find the grooming process more stressful than others. In these cases, we may need to charge for the additional time spent grooming your pet. We may also not be able to groom your pet due to these circumstances. Please help us keep your pet relaxed by advising us of any allergies, medical conditions, and sensitivities. Because we are a small shop, please pick your pet up as soon as you can after we call.
Dematting Policy
Excessive dematting can be a painful and dangerous process for your pet. If your pet is matted, it may be a better option for us to remove the mats with our clippers. In cases where your pet is matted, there will be an additional grooming charge.
Retail Policy
On retail purchases, EmBARK! offers a refund with a receipt within 10 days of purchase. Returned items must be in original condition, including tags and packaging. They must be unworn, free of odors and stains, and free of pet hair.
Cancellation Policy
When making your first appointment, you will be asked to provide a credit card number to reserve the appointment. This credit card is only used to hold the appointment and will not be charged unless you do not show up for your appointment, cancel within 24 hours of your scheduled appointment time, or arrive more than 10 minutes late and are unable to proceed with the appointment. For established clients, any no-show, cancellation within 24 hours, or appointment that can not be completed due to arriving more than 10 minutes late will be charged the full amount of the scheduled grooming service.
Payment
EmBARK! Pet Spa does not accept checks. We do accept payment by cash, Visa, Mastercard, American Express, Discover, Applepay and debit cards.
